Grocery Delivery

topic posted Thu, August 16, 2007 - 1:26 PM by  Jon
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If you use or know someone who uses a home grocery delivery service, please be careful.

I am now at about 7 deliveries in a row where the food is coming to the house with barely any refrigeration.

(I am disabled and homebound, so I don't have many options).

I have used both Shop Rite and Peapod.

One of the Peapod drivers admitted that they pack the stuff in dry ice at 11 PM the night before! the delivery!

If they do the delivery at 2PM the next day...that is 15 hours later!

No wonder the food isn't cold.

To my understanding this is a violation of the law and it will certainly give food poisoning to whoever is unlucky enough not to catch what is going on before they put it in their fridge.

I called the health department, but I guess they were too busy sorting through their bribes to take any action.
posted by:
Jon
offline Jon
New Jersey
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  • Re: Grocery Delivery

    Thu, August 16, 2007 - 1:44 PM
    Your best bet is to probably continue to get non-perishables through them.
    Maybe check out one of the special meat delivery places for that stuff.
    • Re: Grocery Delivery

      Thu, August 16, 2007 - 2:15 PM
      thanks Tony

      already doing the non-perishables through them...

      hadn't thought about a meat delivery...sounds like a good idea....

      appreciated....

      yeah, maybe I can keep doing research and find some better options.

      in the meantime I hope the health departments step in and shut them down. Who is going to protect the little old lady who isn't thinking clear enough not to be duped by this?

      they should either buy refrigerated trucks or only deliver non-perishables...
  • Re: Grocery Delivery

    Fri, September 7, 2007 - 11:35 AM
    you have options.

    First write a letter to the store manager and ask if he can help you.
    Make it sound like a polite request not a demand or complaint.
    What's the worst they can do - - say no or blow it off?
    The best is they may address it.

    If that fails experience some form of spoilage and sue 'em in special civil or small claims. NJ may actually have a way to get you to the court house call the clerk and see. They do a lot for handicapped.
    If as you say there is some law being violated the fact of it may give rise to strict liability.
    I however, do not know of any law on point.
    • Re: Grocery Delivery

      Fri, September 7, 2007 - 1:16 PM
      thanks for the encouragement.

      I took a bunch of steps. I even got the health department to go and investigate.

      They went in, asked the company what they did...the company spun their line of bs...and the health company left! No independent investigation whatsoever. They basically went in and said, "are you guys doing anything wrong?" The company said, "no." And the health department said to themselves, "ok, nothing wrong is going on here...."

      And, unfortunately, that is the real world.

      If you want to nail a big and powerful company, you have to do everything yourself, get a team of 20 people together to start a long and involved campaign. Then you can make a change. With effort less than that, it is like playing the lottery. Maybe you will get lucky, but probably you won't.

      but, you know, thanks for the encouragement, appreciated

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